![]() When they are ready to open a storefront, we deliver the container, they unpack it, and at the end of their retail season, they pack their merchandise back into our containers, we pick them up and put them in storage until the following year.” “During the off-season, they store their merchandise in our containers at one of our warehouses across the country. “By using our portable storage containers, they can easily and efficiently open their “pop-up” retail stores for a couple of months out of the year,” says Mark. The company has partnered with many commercial customers as well, including a well-known seasonal retail store for many years. Additionally, 1-800-PACK-RAT’s mini mover trucks keep customer belongings steady during pickup and delivery, reducing the chance of swaying and content shifting, unlike in a rented truck or vehicle. We work with customers to find solutions that fit their budget.” One of the primary differentiators is that 1-800-PACK-RAT’s portable storage containers are all-steel and weatherproof, reducing the chance of mildew and moisture absorption, something competitors cannot match. Mark states, “We are focused on being the best part of our customers’ day and ensuring we provide top-notch customer service from start to finish. “The container can remain at the customer location or be brought back to one of our warehouses for easy storage.” “We deliver a container directly to the customer, so they can simply store their stuff on-site for easy 24/7 access or have it picked up and stored in one of our warehouses no driving on the customer’s part,” explains Mark. 1-800-PACK-RAT’s portable storage containers solve the problem of having to load stuff in a car or rented moving truck, renting a storage unit, unloading, then repeating the process when a renovation is complete. ![]() Whether clients are installing new floors in their homes or planning an addition to their storefront, the company offers flexible storage solutions. This allows customers to plan their move according to their own schedule while leaving the stress of driving a large truck across town or across the country.ġ-800-PACK-RAT also provides convenient storage solutions. ![]() With over 70 locations, they can provide service to most of the country. “The services are priced very competitively to allow customers the ability to “tradeup” from a complete DIY option without the hefty prices of a full-service mover.”ġ-800-PACK-RAT provides both local and long-distance moving services across the continental US. “Our service allows the customer to receive a container at their home or place of business with the flexibility of loading the container at their pace or with the help of a labor service,” says Mark. By listening to the company’s employees, Mark has pushed the company to launch new services, especially as it relates to their small shipment, 8-foot container service, investing millions of dollars in container assets, trucks, training programs, technology and location expansion.īefore 1-800-PACK-RAT, customer choice was limited to paying full-service movers hefty prices to pack and move household goods, or a complete do-it-yourself (DIY) option through truck rental companies where the customer does all the work and is tied to a short timeline. ![]() He focuses on building and maintaining a positive company culture and has gone to extensive lengths to ensure that all employees feel valued and appreciated. Being supportive to his employees, he communicates frequently, provides updates on the business, and is open to new ideas and feedback from everyone. The company motto is to “be the best part of your customer’s day,” and he ensures that the entire company is aligned with that mission. Mark Kuhns, CEO of 1-800-PACK-RAT and Zippy Shell, has a passion for customer service and believes the customer should be the focus of everything the company does. ![]()
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